Our Privacy Policy

Our contact details 


114 Riverside Close E5 9SS




Last updated 02/02/21

The type of personal information we collect 

We currently collect and process the following information:

  • Names
  • Email Addresses
  • Tel numbers
  • Home addresses
  • Web user stats


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Newsletter signups
  • Bookings

We use the information that you have given us in order to communicate business updates, provide customer service and monitor business performance. This information will only be shared inside our organisation and, with explicit permission, with your immediate neighbours (where we create a repeat bookings as a group calendar entry).

Under the General Data Protection Regulation (GDPR), the lawful base we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting hello@topuptruck.com

How we store your personal information 

Your information is securely stored in the TOPUP TRUCK database. 

We keep this information for a year or as long as it is in use. We will then dispose your information by removing it from our records so that no member of staff may contact you erroneously.


Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@topuptruck.com if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@topuptruck.com titled ‘Privacy Complaint’.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk